FAQ’s
Got a question about our services?
What Are the Most Common Website Questions?
We know that building a website can feel a bit daunting at times. That’s why we’ve put together this FAQ section to give you straightforward answers to some of the questions we get asked the most.
Whether you’re wondering about how we work, what’s included, or how we can help bring your website ideas to life, you’ll find plenty of useful information here. And if you don’t see the answer you’re looking for, feel free to get in touch – we’re always happy to help!
FAQs
Common Questions and Answers for You
Here, we’ve compiled answers to some of the most common enquiries we get at SO Web Designs. We aim to provide a clear overview of our services, from web development to SEO and design. If you’re curious about our approach, pricing, or anything else, we hope you find this helpful!
What services do you offer?
We offer a variety of services tailored to help your business succeed online. Our specialties include web development, SEO services, and website design.
Whether you need a complete site overhaul or just some improvements, we’ve got you covered. Let us know what you’re looking for!
How do you determine pricing?
Our pricing depends on various factors like the complexity of your project, the services you need, and the time frame for completion. We believe in providing fair and transparent pricing.
Feel free to reach out for a personalised quote based on your specific needs!
How long will my project take?
The timeline for a project can vary widely based on its specifics. Simple projects can often be completed in a few weeks, while more complex sites might take a couple of months. We’ll give you a more accurate estimate once we review your needs.
What is your design process?
Our design process starts with understanding your vision and goals. We then move on to create drafts and layouts for your approval. Feedback is crucial, so we work closely with you throughout the stages to ensure the end design perfectly matches your expectations!
Can I make updates myself?
Yes – all of our websites are built on WordPress, which means you can easily edit text, images, blog posts and more. If you’d rather we manage updates for you, we also offer affordable website maintenance packages.
How much do you charge to change my website once it’s finished?
We would like to do everything for free but we simply can’t. If you would like anything changing on your site after it has been completed we charge £50 per hour, the total cost for any changes will be confirmed prior to the work being undertaken.
Who are your typical customers?
We have created websites for a wide range of customers, from large companies, charities, religious organisations, hobbyists and small businesses. No project is too large or too small.
Many of our customers come to us as they feel that other web design companies don’t consider their project big enough to work on. We welcome any project of any size.
Why are you so reasonably priced?
We deliberately positioned ourselves with low overheads. Working from our home office, allows us to keep our running costs low.
What are your payment terms?
How many websites have you created?
Literally hundreds, please take a look at our portfolio section on our website for some examples.
How long does it take to create a website?
We usually work on two weeks. However if you have an urgent project, we can sometime deliver sooner.
Generally the hold up with website design, is gaining the text, images and content from the client.
What conditions do you have?
All sites must have the SO Web Designs link at the bottom of each page. This link is our advertising and helps us keep our prices down.
The link can be removed for £150 to compensate the loss of advertising exposure. Read more about our terms and conditions
How long does it take to design and launch a website?
Most websites we build take between 2–6 weeks, depending on the size and complexity of the project. A simple brochure site can be completed quickly, while a more advanced eCommerce or bespoke design will naturally take longer. We’ll always agree on a timeline upfront so you know exactly what to expect.
Do you offer website redesigns or just new builds?
We provide both. If you already have a website but it’s outdated or underperforming, our Website Redesign Service can give it a fresh, modern look while improving speed, SEO and conversions. If you’re starting from scratch, we’ll design a custom site tailored to your business.
What is the process of working with SO Web Designs from start to finish?
Our process is simple:
Consultation – we discuss your goals, target audience and ideas.
Design – we create a bespoke layout that matches your branding.
Development – we build your website using WordPress for flexibility.
Launch & Support – once live, we provide training and ongoing support.
Do you offer fixed-price website packages or tailored quotes?
We offer both. Our fixed-price website packages (Starter, Standard and Advanced) are perfect for businesses that want clear pricing. For larger or bespoke projects, we can provide a tailored quote to match your exact requirements.
Do you require an upfront payment or can I spread the cost?
We offer flexible payment options depending on the project and the size. You can pay upfront, or spread the cost over 12 months with our website subscription model – making professional web design affordable for small businesses in Aldershot, Hampshire and beyond.
Will my website be mobile-friendly and responsive?
Absolutely. Every website we design is fully responsive, meaning it looks great and works seamlessly on desktops, tablets and mobile devices.
Do you provide ongoing website maintenance and support?
Yes, we provide website care plans that include updates, security monitoring, backups and technical support. This ensures your site remains fast, secure and reliable.
What happens if something breaks on my website?
If you’re on one of our support plans, we’ll fix any issues quickly. If not, we can still help on an ad-hoc basis. We pride ourselves on offering reliable, local website support in Aldershot and Hampshire.
Is SEO included with my website build?
All websites we design come with basic on-page SEO optimisation, such as keyword-friendly titles, meta descriptions, and a fast-loading structure. We also offer ongoing SEO services in Hampshire and Surrey for businesses that want to rank higher on Google.
Do you help with Google Business Profile optimisation?
Yes – we can set up or optimise your Google Business Profile to help you appear in local search results and on Google Maps. This is particularly useful for small businesses targeting areas such as Aldershot, Camberley, Fleet and Farnham.
Can you set up Google Analytics and tracking on my site?
We’ll set up Google Analytics and Search Console as part of your build so you can monitor traffic and performance. We can also install tracking codes for ads and marketing campaigns if needed.
Do you provide content writing or should I provide my own text?
We can do both. If you already have content, we’ll format it professionally. If not, our copywriting service can create engaging, SEO-friendly content that helps your site rank for local searches such as “Web Designer Camberley” or “Website Design Aldershot.”
Will my website be fast-loading and optimised?
Yes – we use performance best practices, including image compression, caching, and lightweight coding. A fast website improves user experience and SEO.
Do you work with businesses outside of Aldershot and Hampshire?
Yes – although we’re a web design agency in Aldershot, we work with clients across Hampshire, Surrey, Berkshire and the wider UK. We also have customers further afield who value our personal service.
Can you create eCommerce websites for selling products online?
Yes – we design secure eCommerce websites using WooCommerce, ideal for businesses who want to sell products online. We can also integrate payment gateways like PayPal, Stripe and Klarna.
Do you work with small businesses as well as larger companies?
Of course. Whether you’re a sole trader, start-up, or established company, we’ll tailor a solution to your budget and goals. Our affordable website packages make professional web design accessible for all.
Do you offer website hosting?
At SO Web Designs, we don’t provide hosting ourselves, but we work closely with our trusted partners SiteGround and CloudAbove to ensure every website is fast, secure and reliable. By recommending these suppliers, we can give our clients the confidence that their websites are hosted on platforms with the latest technology and excellent support.
We’ll guide you through the hosting setup, help choose the right package for your needs, and make sure everything is configured properly so your website runs smoothly from day one. If you ever decide to switch providers in the future, we’re here to assist with the transition and keep things hassle-free.
Our priority is that your website is always online, secure, and performing at its best — which is why we only recommend suppliers we’ve tried, tested, and trust.
What are your payment terms?
Our payment terms are simple and transparent. We split the cost of the project into two installments, with 50% due at the start of the project and the remaining 50% upon completion. We also offer flexibility for rush jobs, with the option to bring in extra staff to accommodate tight deadlines.
We strive to be fair with our clients and have not lost a client yet due to our approach. We understand the importance of budgeting and offer competitive prices for our website design services. Our goal is to provide high-quality websites at affordable prices.
Looking for more answers?
Let's start your project today!
Let’s take the next step together!
Whether you’re looking to enhance your online presence or need expert advice, we’re here to help. Don’t hesitate to reach out and discover how we can support your business goals.
Call us on 01276 501465